COVID-19 HEALTH PROCEDURES
Firstly, We would like to thank you for your continued support in our venues across our business.
You will however notice a few small changes in how we operate day by day
1. BOOKINGS AND CONDITIONS OF ENTRY
Bookings:
All bookings to be pre-booked with contact details of the party kept on file for 28 days.
Refusing Entry to Patrons:
Everyone has an obligation to stay at home while displaying any symptoms such as fever or coughing. Businesses have the right to refuse service and insist that anyone with these symptoms leaves the premises.
Signs at entry points to request customers not to enter the venue if they are unwell or have COVID19 symptoms.
Waiting Area:
No venue waiting area or seating. Customers to arrive at allocated times only.
2. FRONT OF HOUSE/CUSTOMER INTERACTION:
Queuing and Interaction between Patrons
Floor markings to provide minimum guide distances between customers queuing for entry.
Separate pick up window/areas for ordering and collection of takeaway.
3. DINING IN AND SERVICE
Table/Seat Distance:
Social distance between table edges/centres to adjacent tables (minimum 1.5m between patrons seated at different tables) and no more than 1 patron per 4 square meters on average across the dining area.
Tables, chairs and surfaces sanitised after every booking.
Food & Beverage Choices
No menus for customers, all food pre-ordered.
No bar service, no waiting at the bar.
Cutlery/Crockery:
All cutlery and crockery cleaned and sanitised using hospital grade cleaning products
4. COMPLETING SERVICE AND PAYMENT
Payments:
Electronic payment preferred on Tap&Go, ApplePay.
5. STAFF PRACTICES
General Measures:
Limit physical interactions between workers, workers and customers, and workers and other persons in the venue (e.g. deliveries dropped at kitchen door with no contact)
Temperature of staff taken as they arrive and across the day. Anyone with a fever or other symptoms sent home.
Cleaning
Usual cleaning schedules will be increased.
Frequently touched surfaces (such as handrails and doors) will be cleaned regularly using appropriate detergent solutions. Once cleaned, they will be disinfected regularly using appropriate disinfectant solutions.
Workplace amenities including kitchens, lunchrooms, communal areas, change rooms & toilets will be cleaned industrially and the frequency of this cleaning increased.
Food preparation areas and equipment and front of house areas where customers access will be cleaned in line with Safe Work Australia’s guidance on Cleaning and COVID-19 and the frequency of cleaning increased.
Frequently touched surfaces, including counters, menus, handrails, doors, till, phones, keyboards and EFTPOS facilities, will be cleaned regularly using appropriate detergent solutions where possible. Once cleaned, they will be disinfected regularly using appropriate disinfectant solutions.
Gloves and alcohol-based hand sanitisers made available.